Grievance mechanisms

Our commitment: Provide effective grievance mechanisms to employees and stakeholders



Our commitment: Ensure that all employees and stakeholders can easily report possible compliance violations

We are committed to a strong compliance culture, as reflected in the Nestlé Corporate Business Principles. We ensure our company is managed in line with our principles, through internal reporting and external audits. Employees, suppliers and stakeholders are encouraged to report practices or actions believed to be inappropriate or illegal, and we investigate all complaints with impartiality, prohibiting retaliation. Breaches are immediately stopped, and appropriate response measures implemented.

This replaces our previous commitment to ensure that all employees and stakeholders can easily report possible compliance violations.

Our objectives in 2016

By 2016: Reinforce awareness of the existence of confidential reporting lines across the organisation.

By 2016: Continue to scale up the communication about ‘Tell Us’ to suppliers and downstream business partners, as well as to second phase countries (additional 20 countries).

Our progress to date

The Nestlé Integrity Reporting System enables employees to report anonymously any illegal or non-compliant behaviour they observe, as well as seek advice or information. The system has been implemented and communicated in 100% of Nestlé markets, with the number of messages and subjects of breaches communicated in our Nestlé in society: Creating Shared Value full report.

‘Tell Us’ is our communication channel for stakeholders to report possible non‑compliances with the Nestlé Corporate Business Principles or applicable laws. It has been made available to 7748 suppliers.

In 2016, an additional 35 Nestlé countries communicated a ‘Tell Us’ link on local corporate websites.

Our objectives towards 2020

By 2017: ‘Tell Us’ communicated on Nestlé market websites where legally possible. Markets implementing corporate best practices for managing, reviewing and investigating compliance complaints received through grievance systems.

By 2018: Markets conducting root-cause analyses for selected compliance cases using tools provided by headquarters.

By 2019: Review grievance system’s effectiveness with internal and external stakeholders to define improvement opportunities.

By 2020: Grievance system’s improvements implemented in pilot markets.


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