We invite every employee to take part in improving the way we do business – through their personal reporting line, local initiatives and taking part in our global, ‘Nestlé and I’ employee survey. This survey gives us insights into the key enablers and barriers to employee engagement and informs the measures we take to raise our performance.
Nestlé and I survey
188,055 staff responded to the Nestlé and I survey (77% of the total workforce). As well as being proud to work for the Company, the survey revealed that our employees believe that we:
- Have strong company values, and
- Demonstrate a clear focus on ethics and safety.
Employees also said they wanted to see improvement in:
- Recognising high performance and managing low performance
- Communication, feedback and coaching from line managers
- Demonstrating transparency in relation to career development, and
- Ensuring higher levels of empowerment and accountability.
Following our last complete Nestlé and I survey at the corporate level, we have focused on the following areas:
These results feed into action plans, which are being implemented at both corporate and country level. Every line manager can see consolidated, anonymous results for their teams so they can work together to continue enhancing areas of strength and build and follow up on action plans for areas needing attention. The countries we operate in have been developing their own local action plans based on the feedback of the 2011 Nestlé and I country-level surveys.
We are currently gathering responses to the 2012 Nestlé and I survey. The consolidated results will be available in early 2013, and we will report on them in our 2013 Nestlé in Society report.
Reward and recognition
Total Rewards Policy
In response to the Nestlé and I survey results, we have improved communication of reward and recognition issues. We launched our Total Rewards Policy in 2012, which aims to give both the business and our people a clear understanding of Total Rewards and the principles behind them. These guiding principles are to:
- Provide a globally consistent framework with the flexibility for each country of operation to create competitive programmes that complies with local legislation, and
- Focus on attracting and retaining talented employees, building a high-performance culture and ensuring a highly engaged workforce that achieves sustainable business results.
The elements valued by employees within each country of operation that allow us to attract, retain and engage employees, include the following:
- Fixed pay
- Variable pay
- Personal growth and development (see also Employee and Career Development), and
- Work-life environment (see also Workplace wellness).
For details on reward, please see visit the Your Career section of the corporate Nestle website.
Recognising our employees
Nestlé believes that recognition is closely linked to managerial dialogue, behaviour and leadership and that it is translated by genuine acknowledgement of individuals, their contribution and achievements. We believe that this should be a consistent part of our everyday interaction with one another.
Some of our countries of operation have issued more structured and visible recognition programmes, following the release of Corporate Recognition Guidelines in November 2011.
Nestlé Brazil, for example, has introduced an online recognition portal, outlining everything that Nestlé Brazil offers as part of its contract of employment. They have also introduced recognition cards so employees can acknowledge the work of a colleague – either as an e-card or paper card for those who do not work with a computer. To support these recognition initiatives they have carried out extensive training to highlight to line managers the importance of recognition and its impact in changing mindset and culture.
Nestlé USA introduced a Rewards and Recognition programme for all employees called Real Recognition. Real Recognition is an online programme enabling all salaried employees to quickly and easily recognise co-workers. The award criteria are clearly explained on the Real Recognition web site, and align with the Nestlé USA Blueprint for Success, the Nestlé Leadership Framework and our commitment to ‘Good Food, Good Life’. With Real Recognition, there is now a shared recognition programme across Nestlé USA and Nestlé Professional in which all employees can easily participate using their mobile smart phones or work computers.