GRI content index

   

This report is aligned to the Global Reporting Initiative (GRI) 3.1 guidelines. GRI has verified that the report is prepared according to the GRI Guidelines, at Application Level A+. The GRI index, showing which indicators we have reported against is outlined below.

STANDARD DISCLOSURES PART I: Profile Disclosures
  • Profile disclosure Disclosure Level of reporting Location of disclosure
    1.1 Statement from the most senior decision-maker of the organization Fully reported NIS:A message from our Chairman and our CEO p4,5
    1.2 Description of key impacts, risks, and opportunities Fully reported AR: Principal risks and uncertainties p67, 68
    NIS: Our Corporate Business Principles p14, 2013 Nestlé Materiality Matrix p16

  • Profile disclosure Disclosure Level of reporting Location of disclosure
    2.1 Name of the organization Fully reported CSV, all sections
    2.2 Primary brands, products, and/or services Fully reported NIS: About Nestle p3, Nestle.com/brands
    2.3 Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures Fully reported CGR p13
    2.4 Location of organization's headquarters Fully reported CGR p13
    2.5 Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report. Fully reported AR: Geographic data: Factories, p.69;
    CFS Operating Segments p.94
    2.6 Nature of ownership and legal form. Fully reported CFS: Companies of the Nestlé Group p154-172;
    AR: Corporate Governance and Compliance, Shareholders by Geography p.10
    2.7 Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries). Fully reported AR: Principal key figures p56-57 and sales by area p59-65,
    CFS: Companies of the Nestlé Group p154-172,
    AR: Geographic data: Factories, p.69;
    2.8 Scale of the reporting organization. Fully reported AR: Business Review p.56, AR: Geographic data: Factories p.69, CFS: Financial information - 5 year review p152, 153 NIS: Key Performance Indicators p17, 18
    2.9 Significant changes during the reporting period regarding size, structure, or ownership. Fully reported CFS: Acquisitions and disposals p91-93
    Letter to our shareholders p4, 5
    2.10 Awards received in the reporting period. Fully reported AR Group Highlights, Nestle in Society p4, YIR: Research and development capabilities p.18,
    NIS: Community p38
    W: p168, p196
    ES: p266, p276

  • Profile disclosure Disclosure Level of reporting Location of disclosure
    3.1 Reporting period (e.g., fiscal/calendar year) for information provided. Fully reported NIS: About this Report p.6
    3.2 Date of most recent previous report (if any). Fully reported NIS: About this Report p.6
    3.3 Reporting cycle (annual, biennial, etc.) Fully reported NIS: About this Report p.6
    3.4 Contact point for questions regarding the report or its contents. Fully reported NIS: About this Report p.7
    3.5 Process for defining report content. Fully reported NIS: About this Report p.6
    NIS: Materiality p15
    NIS: Stakeholder engagement p27, 28
    3.6 Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). See GRI Boundary Protocol for further guidance. Fully reported NIS: About this Report p.6
    3.7 State any specific limitations on the scope or boundary of the report (see completeness principle for explanation of scope). Fully reported NIS: About this Report p.6
    3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations. Fully reported Data is provided for our wholly-owned companies and subsidiaries, excluding joint ventures and suppliers, unless specifically stated.
    3.9 Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. Explain any decisions not to apply, or to substantially diverge from, the GRI Indicator Protocols. Fully reported NIS: Key Performance Indicators p17, 18
    Consolidated environmental performance indicators p19
    Measuring our progress p26
    ES: Reporting scope 3 emissions p268
    3.10 Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g.,mergers/acquisitions, change of base years/periods, nature of business, measurement methods). Fully reported NIS: Key Performance Indicators p18
    Consolidated environmental performance indicators p20
    3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report. Fully reported Consolidated environmental performance indicators p20
    3.12 Table identifying the location of the Standard Disclosures in the report. Fully reported Appendix: GRI content index p376-399
    3.13 Policy and current practice with regard to seeking external assurance for the report. Fully reported NIS: About this Report p.6
    Appendix, Assurance statement p371-375

  • Profile disclosure Disclosure Level of reporting Location of disclosure
    4.1 Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight. Fully reported Asset Library Corporate Governance Report p.34
    4.2 Indicate whether the Chair of the highest governance body is also an executive officer. Fully reported CGR p21
    4.3 For organizations that have a unitary board structure, state the number and gender of members of the highest governance body that are independent and/or non-executive members. Fully reported CGR Board p.16-20
    4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body. Fully reported CGR Shareholder Participation p.30
    4.5 Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization's performance (including social and environmental performance). Fully reported CGR Compensation Report p.36
    4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided. Fully reported CGR: Allocation of Tasks p.21, Audit p.22 NCBC Section 2, p.2 onwards
    4.7 Process for determining the composition, qualifications, and expertise of the members of the highest governance body and its committees, including any consideration of gender and other indicators of diversity. Fully reported NIS: Our Governance and Advisory Structure p 19-21;
    CGR: p 16 for qualifications & p17-20
    4.8 Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation. Fully reported NIS: Corporate Business Principles p14
    4.9 Procedures of the highest governance body for overseeing the organization's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles. Fully reported NIS: Our governance and advisory structure p21-24
    4.10 Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance. Fully reported CGR: Principles of compensation for members of the Executive Board p41
    4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organization. Fully reported ES: Policy on Environmental Sustainability p213
    4.12 Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses. Fully reported NIS: Corporate Business Principles p.14, UNGC p41
    4.13 Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organization: * Has positions in governance bodies; * Participates in projects or committees; * Provides substantive funding beyond routine membership dues; or * Views membership as strategic. Fully reported NIS: Partnerships and Alliances p31-40
    4.14 List of stakeholder groups engaged by the organization. Fully reported NIS: Partnerships p31
    4.15 Basis for identification and selection of stakeholders with whom to engage. Fully reported NIS: Partnerships and Alliances - Strategic Approach p31
    4.16 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group. Fully reported NIS: Partnerships and Alliances - A Strategic Approach p31,
    NIS: Partnerships and Alliances p31-40
    Stakeholder engagement p27, 28
    RS: Stakeholder engagement p138
    HRC: Child Labour - Engaging with stakeholders p300
    W: Communicating our progress p178
    W: Supporting standard measures for water use p179
    W: Policy engagement through social media p188
    W: The SAI Platform p190
    ES: Public policy engagement and collective action p218, 219
    4.17 Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. Fully reported NIS: Stakeholder recommendations: London convening 2013 p 28, 29

STANDARD DISCLOSURES PART II: Disclosures on Management Approach (DMAs)

  • Protecting natural resources Fully reported NIS: Corporate Business Principles: no.9
    Environmental Sustainability p14
    ES: Managing Environmental Sustainability p213-215
    ES: Waste & Recovery p256-258
    W: Supporting ecological corridors in Switzerland p201
    NIS: Partnerships and Industry Alliances, Proforest p33

    Minimizing toxicity Fully reported HRC: Food safety p307
    ES, Reducing mycotoxin contamination levels p259
    ES: Promoting environmentally sustainable agriculture - Coffee p227, 228

    Fair trade Fully reported RS: Setting out our standards - Independent verification and certification p130
    RD: Productive and respected workers p111
    RS: Farmer Connect – direct sourcing with farmers p136
    RS: Nespresso AAA Sustainable Quality™ Program p153, 154
    RS: Cocoa p158

    Fair compensation for labor Fully reported RD: The Rural Development Framework p104
    RS: Farmer Connect – direct sourcing with farmers p136

    Traceability Fully reported RS: Managing Responsible Sourcing p128-136 (specifically: 'Traceability in extended value chains')
    RS: Deforestation p140-142
    RS: Nespresso AAA Sustainable Quality™ Program p153
    ES: Traceability of raw materials p274

    Genetically modified organisms (GMOs) Fully reported N: Exploring emerging technologies p70, 71

    Animal welfare Fully reported RS: Farm animal welfare p164, 165
    RS: Responsible Sourcing Guideline requirements p165

    Biofuels Fully reported ES: Provide climate change leadership p210
    RD: The rise of biogas in Mexico p108
    COM: Ask Nestle


  • Economic performance Fully reported AR: Key Figures p.3
    CGR: Investor relations p.33, Compensation p.36, p.40
    NIS: Our Corporate Business Principles p14

    Market presence Fully reported AR: Principal sales by area p59-65,
    CFS: Companies of the Nestlé Group p154-172,
    NIS: Our Corporate Business Principles p14

    Indirect economic impacts Fully reported NIS: Our Corporate Business Principles p14
    RD: Managing rural development - The Rural Development Framework p104, 105
    RD: Successful farmers - Farmer Connect p106, 107
    RS: Nespresso AAA Sustainable Quality™ Program p153


  • Materials Fully reported ES: Raw Materials p226-228

    Energy Fully reported ES: Transport and distribution p247-249
    ES: Climate Change p264-266

    Water Fully reported W: Managing water responsibly p176
    W: Water in our operations p181-183
    W: Public policy engagement p187
    W: Our water stewardship commitments – and why we make them p170-174
    COM: Nestle commitment on Water Stewardship (pdf, )

    Biodiversity Fully reported ES: Preserve natural capital, including forests p210
    ES: Assessing the status of biodiversity p272
    ES: Supporting public policy p277

    Emissions, effluents and waste Fully reported ES: Provide climate change leadership, p209, 2010 Manufacturing p231-233
    ES: Climate Change p264-266
    ES: Waste and recovery p257, 258
    W: Improving water quality p185

    Products and services Fully reported ES: Environmental life-cycle of products p220-221

    Compliance Fully reported ES: Applying international standards p215

    Transport Fully reported ES: Transport and Distribution p247-249

    Overall Fully reported ES: Managing Environmental Sustainability p213, 214


  • Employment Fully reported OP: Policy on Conditions of Work and Employment p334, 335

    Labor/management relationsCOMM Fully reported OP: Labour Relations p349-351

    Occupational health and safety Fully reported OP: Safety and health management p335
    OP: Our people commitments – and why we make them p327

    Training and education Fully reported OP: Developing Talent p358-363

    Diversity and equal opportunity Fully reported Our Corporate Business Principles - Leadership and personal responsibility p14
    OP: Diversity p354-356
    OP: Our people commitments – and why we make them p327

    Equal remuneration for women and men Fully reported OP: Women's empowerment principles p37, 38
    OP: Diversity p17
    OP: Discrimination p351, 369

  • Management Approach Disclosure

    Investment and procurement practices Fully reported RS: Managing Responsible Sourcing p128-132
    RD: RISE assessment p107
    HRC: Human Rights Due Diligence Programme p292-296

    Non-discrimination Fully reported OP: Discrimination p351
    Our Corporate Business principles - Leadership and personal responsibility p14

    Freedom of association and collective bargaining Fully reported OP: Collective bargaining and freedom of association p350

    Child labor Fully reported RS: Managing responsible sourcing - The journey p132
    RS: TheNestlé Cocoa Plan p158, 159, 161
    HRC: Our human rights and compliance commitments – and why we make them p282
    HRC: Child Labour p299, 300

    Prevention of forced and compulsory labor Fully reported RS: Managing responsible sourcing - The journey p132
    The Nestlé Cocoa Plan p158, 159, 161
    HRC: Child Labour p299, 300

    Security practices Fully reported HRC: Balancing Human Rights and Security Risks p296

    Indigenous rights Fully reported RD: Land acquisition: Respecting the rights of local and indigenous peoples p115, 116

    Assessment Fully reported HRC: Human Rights Due Diligence Programme p292-294

    Remediation Fully reported HRC: Human Rights Due Diligence Programme p292-295

  • Management Approach Disclosure

    Local communities Fully reported RD: Farmer Connect p106
    W: Water Resource Reviews p181, 182
    RD: Prospering communities p113-115

    Healthy and affordable food Fully reported N: Our nutrition commitments – and why we make them p51-57
    Our nutrition strategy p61-63
    N: Assessing and renovating our products p67, 68
    N: Maternal and infant nutrition p73
    N: Micronutrient deficiencies p90-93

    Corruption Fully reported HRC: Anti-corruption p289-291

    Public policy Fully reported ES: Supporting public policy p277
    NIS: Public policy and advocacy p30

    Anti-competitive behavior Fully reported AR: Corporate Governance and Compliance p.8

    Compliance Fully reported HRC: Building a foundation of compliance p292
    HRC: Human Rights Due Diligence Programme p292
    HRC: Compliance Reporting System p286
    HRC: Internal corporate audits p316
    AR: Corporate Governance and Compliance p.8

  • Management Approach Disclosure

    Customer health and safety Fully reported HRC: Product safety and quality p305, 306
    HRC: Responsible marketing of breast-milk substitutes p314-317

    Product and service labelling Fully reported Corporate Business Principles - Consumer communication p14
    N: Our nutrition commitments – and why we make them p56, 57
    N: Nutrition advice and guidance p85-87

    Marketing communications Fully reported HRC: Our responsible marketing journey p310-312
    N: Promoting and supporting breastfeeding p74, 75
    N: Employee Training p63

    Customer privacy Fully reported HRC: Consumer privacy p322, 323

    Compliance Fully reported CGR: Board of directors' overall responsibility
    HRC: Making voluntary commitments p311, 312
    HRC: Responsible marketing of breast-milk substitutes - Compliance p314, 315

  • Management Approach Disclosure

    Breeding and genetics Not reported

    Animal husbandry Not reported

    Transportation, handling and slaughter Not reported

STANDARD DISCLOSURES PART III: Performance Indicators
  • FP1 Percentage of purchased volume from suppliers compliant with company's sourcing policy. Fully reported RS: Setting out our standards p128, Monitoring implementation p129, In numbers p139
    FP2 Percentage of purchased volume which is verified as being in accordance with credible, internationally recognized responsible production standards, broken down by standard. Partially reported RS: Managing responsible sourcing - Implement responsible sourcing p126,
    The basis: Nestlé Responsible Sourcing Guideline p132, 134
    RS: Deforestation - Palm oil p141, 142
    RS: Cocoa p158
    RS: Coffee - The Nestlé Plan p152

  • Economic performance
    EC1COMM Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments. Fully reported This has been reviewed, and the predominant spending is on Healthy Kids. Data is collected across Nestle markets for this. Total spending on Nestle Healthy Kids Programme in 2013: CHF 8.6 million (2,500 person days donated by Nestle employees to the programme).
    CFS: p74-79
    RD: Managing rural development - Successful farmers p106
    N: The Nestlé Healthy Kids Global Programme p77
    CFS: Government Debt as %, p.112
    EC2 Financial implications and other risks and opportunities for the organization's activities due to climate change. Fully reported ES: Climate change p264
    COM: CDP 2013 Investor submission (pdf, 1.1Mb)
    EC3 Coverage of the organization's defined benefit plan obligations. Fully reported CFS: Employee benefits p108-112
    EC4COMM Significant financial assistance received from government. Fully reported Based on existing information, we do not receive significant financial assistance from government that would materially affect our position.
    Market presence
    EC5 Range of ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation. Not reported
    EC6 Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation. Partially reported RD: Successful farmers, Farmer Connect p106
    RS: Managing responsible sourcing - Setting out our standards p128
    RS: The basis: Nestlé Responsible Sourcing Guideline p131, 132
    RS: Farmer Connect – direct sourcing with farmers p136,
    RS: Milk p144
    RS: Coffee - Understanding the drivers p1490
    EC7 Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation. Fully reported OP: Developing talent - Career development - Developing local talent and hiring p360
    Indirect economic impacts
    EC8 Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement. Fully reported This has been reviewed, and the predominant spending is on Healthy Kids. Data is collected across Nestle markets for this. Total spending on Nestle Healthy Kids Programme in 2013: CHF 8.6 million (2,500 person days donated by Nestle employees to the programme)
    RS: Managing responsible sourcing - Building a better tomorrow in Madagascar p135
    RS: Cocoa - Investing in plant and soil research p160, Building schools p161
    RD: Managing rural development - Investing in plant science to help farmers p109
    RD: Prospering communities - Prioritising interventions p113, 114
    N: The Nestlé Healthy Kids Global Programme p77
    EC9 Understanding and describing significant indirect economic impacts, including the extent of impacts. Fully reported RD: Managing rural development - The Rural Development Framework p104, 105
    RD: Successful farmers - Farmer Connect p106, 107
  • Materials
    EN1COMM Materials used by weight or volume. Fully reported NIS: Consolidated Environmental Performance Indicators p18
    ES: Raw materials - In numbers p230
    EN2 Percentage of materials used that are recycled input materials. Fully reported NIS: Consolidated Environmental Performance Indicators p19
    ES: Packaging - In numbers p246
    Energy
    EN3 Direct energy consumption by primary energy source. Fully reported NIS: Consolidated Environmental Performance Indicators p19
    EN4 Indirect energy consumption by primary source. Fully reported NIS: Consolidated Environmental Performance Indicators p19
    EN5 Energy saved due to conservation and efficiency improvements. Fully reported ES: Manufacturing - Improving energy efficiency p233,234
    EN6 Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives. Fully reported ES: Environmental life-cycle of products p220-221 (specifically: Environmental product improvements)
    EN7 Initiatives to reduce indirect energy consumption and reductions achieved. Fully reported ES: Manufacturing - Improving energy efficiency p233, 244
    ES: Transportation and distribution - Improving our warehousing p250
    ES: Climate change - Renewable energy p265
    Water
    EN8 Total water withdrawal by source. Fully reported NIS: Consolidated Environmental Performance Indicators p19
    W: Improving water efficiency p183
    EN9 Water sources significantly affected by withdrawal of water. Partially reported W: Collective action p190
    EN10 Percentage and total volume of water recycled and reused. Fully reported W: In numbers p186
    Biodiversity
    EN11COMM Location and size of land or waters owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. Fully reported NIS: Consolidated Environmental Performance Indicators p19
    W: Working to protect important water areas p185
    ES: Biodiversity - Nestlé factories and biodiversity status p275, 276
    ES: Biodiversity - Direct sourcing of raw materials p274
    EN12 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. Fully reported ES: Biodiversity - Nestlé factories and biodiversity status p275, 276
    ES: What we're doing p271, 272
    EN13COMM Habitats protected or restored. Fully reported ES: Biodiversity p271-276 (Specifically: 'Improving biodiversity through silvopasture' and 'Biodiversity projects in the Vosges water basin, France')
    W: supporting ecological corridors in Switzerland p201
    W: watershed protection though reforestation in Ecuador p201
    EN14 Strategies, current actions, and future plans for managing impacts on biodiversity. Fully reported ES: Biodiversity - What we're doing p272-276 (Specifically: 'Assessing the status of biodiversity' and 'Improving the performance of our factories')
    COM: Nestlé Commitment on Natural Capital (pdf, 218Kb)
    EN15 Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk. Not reported
    Emissions, effluents and waste
    EN16 Total direct and indirect greenhouse gas emissions by weight. Fully reported NIS: Consolidated Environmental Performance Indicators p19
    ES: Climate Change - In numbers p269
    EN17 Other relevant indirect greenhouse gas emissions by weight. Fully reported ES: Emissions reporting p268
    COM: See scope 3 emissions in CDP 2013 Investor submission (pdf, 1.1Mb)
    EN18 Initiatives to reduce greenhouse gas emissions and reductions achieved. Fully reported ES: Manufacturing - Reducing air emissions p234-235
    ES: Transportation and distribution - What we're doing p247-250
    ES: Climate change - What we're doing p264-266
    EN19 Emissions of ozone-depleting substances by weight. Fully reported NIS: Consolidated Environmental Performance Indicators p20
    EN20 NOx, SOx, and other significant air emissions by type and weight. Fully reported NIS: Consolidated Environmental Performance Indicators p20
    EN21 Total water discharge by quality and destination. Fully reported NIS: Consolidated Environmental Performance Indicators p19
    W: In numbers p186
    EN22 Total weight of waste by type and disposal method. Fully reported ES: Waste and recovery - Key commitments and performance p256. 257, In numbers p262, 263
    EN23 Total number and volume of significant spills. Fully reported NIS: Consolidated Environmental Performance Indicators p20
    EN24 Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally. Not reported
    EN25 Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization's discharges of water and runoff. Partially reported W: Working to protect important water areas p185
    ES: Biodiversity - Nestle factories and biodiversity status p275, 276
    Products and services
    EN26 Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. Fully reported ES: Environmental life-cycle of products p220-224 (specifically: 'Environmental product improvements' and 'Dry pet food hotspots')
    EN27 Percentage of products sold and their packaging materials that are reclaimed by category. Fully reported ES: Packaging p239-246 (specifically: 'Understanding and contributing to packaging recycling rates', and 'In numbers')
    Compliance
    EN28 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations. Fully reported NIS: Consolidated Environmental Performance Indicators p20
    Transport
    EN29 Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce. Fully reported ES: Transport and distribution p247
    Overall
    EN30 Total environmental protection expenditures and investments by type. Fully reported ES: Manufacturing (specifically: 'Environmental initiatives and investment) - p234
  • Employment
    LA1 Total workforce by employment type, employment contract, and region, broken down by gender. Fully reported KPI table: Our people p18
    OP: Diversity - In numbers p356, 357
    Covers Nestlé employees registered in the HR system (approximately 85% of all employees).
    LA2 Total number and rate of new employee hires and employee turnover by age group, gender, and region. Fully reported OP: Employee engagement - In numbers p368, 369
    LA3 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations. Not reported
    LA15 Return to work and retention rates after parental leave, by gender. Fully reported OP: Workplace wellness, In numbers p348
    Labor/management relations
    LA4 Percentage of employees covered by collective bargaining agreements. Fully reported OP: Labour relations - Collective bargaining and freedom of association p350
    LA5 Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements. Fully reported OP: Labour relations - Minimum notice period p350
    FP3 Percentage of working time lost due to industrial disputes, strikes and/or lock-outs, by country. Fully reported OP: Labour relations - Workplace relations challenges p350, 351
    OP: Labour relations - In numbers p353
    Occupational health and safety
    LA6 Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs. Not reported
    LA7 Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region and by gender. Partially reported NIS: Key Performance Indicators p18
    OP: Nestlé Occupational Safety and Health Management System, Monitoring p339
    OP: Safety and health performance p337, 338
    OP: Safety and health - In numbers p344
    OP: Workplace wellness - Sickness absence p345
    LA8 Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases. Fully reported OP: Workplace wellness - Enhancing the work–life environment p346, 347
    LA9 Health and safety topics covered in formal agreements with trade unions. Not reported
    Training and education
    LA10 Average hours of training per year per employee by gender, and by employee category. Partially reported OP: Developing talent - In numbers p365
    LA11 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. Partially reported OP: Developing talent p358-364
    LA12 Percentage of employees receiving regular performance and career development reviews, by gender. Not reported
    Diversity and equal opportunity
    LA13 Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity. Partially reported OP: Diversity - In numbers p356, 357
    CGR: Board Board of Directors p16-20
    CGR: Executive Board p.25-28
    Equal remuneration for women and men
    LA14 Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation. Fully reported OP: Employee engagement - In numbers p369
    We are working on providing ratio data for geographical zones and plan to report this for 2014.
  • Investment and procurement practices
    HR1 Percentage and total number of significant investment agreements and contracts that include clauses incorporating human rights concerns, or that have undergone human rights screening. Fully reported HRC: Human rights - In numbers p297
    HR2 Percentage of significant suppliers, contractors and other business partners that have undergone human rights screening, and actions taken. Fully reported HRC: Human rights - In numbers p297
    HR3 Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. Fully reported HRC: Human rights - In numbers p298
    Non-discrimination
    HR4 Total number of incidents of discrimination and corrective actions taken. Fully reported OP: Labour relations - Discrimination p351
    Freedom of association and collective bargaining
    HR5 Operations and significant suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and actions taken to support these rights. Fully reported OP: Labour relations - Collective bargaining and freedom of association p350
    HRC: Human rights - In numbers p297
    Child labor
    HR6 Operations and significant suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor. Fully reported HRC: Human rights - In numbers p297
    RS: The basis: Nestlé Responsible Sourcing Guideline: p131, 132
    RS: Nestlé Cocoa Plan p158
    HRC: Child labour - Applying a comprehensive strategy p299-302
    Prevention of forced and compulsory labor
    HR7 Operations and significant suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor. Fully reported HRC: Human rights - In numbers p297
    RS: Audit programme for Tier 1 suppliers p130
    Security practices
    HR8 Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations. Fully reported HRC: Managing compliance - Security personnel p288
    Indigenous rights
    HR9 Total number of incidents of violations involving rights of indigenous people and actions taken. Fully reported We are reporting incidents from reviews undertaken as part of the Responsible Sourcing Guideline, on a risk basis, rather than across all commodities.
    RD: Compliants handling and resolution p116
    Information on action taken provided in RD: Community needs assessment in Nigeria p116
    RD: Prospering communities - Land acquisition: Respecting the rights of local and indiginous peoples p115
    Assessment
    HR10 Percentage and total number of operations that have been subject to human rights reviews and/or impact assessments. Fully reported Human rights reviews are undertaken on a risk basis for countries, rather than across global operations.
    HR: Pillar 5 Impact assessment p293
    COM: Talking the Human Rights Walk (pdf, 910Kb)
    Remediation
    HR11 Number of grievances related to human rights filed, addressed and resolved through formal grievance mechanisms. Fully reported HRC: Human rights - In numbers p298
  • Local communities
    SO1(FPSS) Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting. Fully reported W: Water Resource Reviews p181, 182
    RD: Prospering communities p113-115 (specifically: 'Improving hygiene and sanitation in Côte d’Ivoire' and ' Reducing direct impacts on communities')
    (COM: See also (pdf, 215Kb)
    RD: The Rural Development Framework p104
    RS: Coffee - The Nescafé Plan p151-154 (specifically: 2013 initiatives)
    RS: Milk - Our milk district model p144-146
    SO1 (G3.1) Percentage of operations with implemented local community engagement, impact assessments, and development programs. Fully reported We are prioritising local community engagement activities and impact assessments through our Rural Development Framework, rather than implementing across all global operations
    RD: The Rural Development Framework p104, 105
    W: Water Resource Reviews p181, 182
    RD: Prospering communities p113-115 (specifically: 'Improving hygiene and sanitation in Côte d’Ivoire' and 'Reducing direct impacts on communities')
    SO9 Operations with significant potential or actual negative impacts on local communities. Fully reported W: Water Resource Reviews p181, 182
    RD: Our rural development commitments p101
    RD: Reducing any direct impacts on communities p115
    (COM: See also (pdf, 215Kb)
    SO10 Prevention and mitigation measures implemented in operations with significant potential or actual negative impacts on local communities. Fully reported RD: Prospering communities p113, 114
    W: Improving water efficiency at La Penilla p182
    Healthy and affordable food
    FP4 Nature, scope and effectiveness of any programs and practices (in-kind contributions, volunteer initiatives, knowledge transfer, partnerships and product development) that promote healthy lifestyles; the prevention of chronic disease; access to healthy, nutritious and affordable food; and improved welfare for communities in need. Fully reported N: Our nutrition commitments p51-59
    N: Research and development p64, 65
    N: Providing healthy choices for mothers and infants and young children p75
    N: The Nestlé Healthy Kids Global Programme p77, 78
    N: Promoting healthy hydration p81, 82
    N: Micronutrient fortification p90-93
    N: Specialised nutrition p95-97
    Corruption
    SO2 Percentage and total number of business units analyzed for risks related to corruption. Fully reported HRC: Anti-corruption - In numbers p291
    SO3 Percentage of employees trained in organization's anti-corruption policies and procedures. Fully reported We have reported the percentage of targeted managers who have been trained on Anti-corruption policies, as identified by our legal counsels on a risk basis.
    HRC: Anti-corruption p289-291 (Specifically: 'Training our employees' and 'In numbers')
    SO4 Actions taken in response to incidents of corruption. Fully reported HRC: Anti-corruption - In numbers p291
    Public policy
    SO5COMM Public policy positions and participation in public policy development and lobbying. Partially reported COM: Public policy positions found on Ask Nestle
    NIS: Public policy and advocacy p30
    W: Public policy engagement p187, 188
    SO6 Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country. Fully reported Under Section 10, Page 6 of the Nestle Code of Business Conduct, political contributions are not allowed. The only exception is the parent company in its home country Switzerland, where minor contributions are made to political parties’ secretariats to support the economic conditions and democratic structure in Switzerland. In 2013, the total of such payments for the functioning of party secretariats (no payments for campaigns) was CHF 250,000
    Anti-competitive behavior
    SO7 Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes. Partially reported There are 22 ongoing cases affecting Nestle. Of these 22 ongoing cases, judicial remedies are being sought in five. In one case, in Greece, a fine has been imposed.
    Compliance
    SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. Fully reported CFS: Note 13 - Provisions and contingencies p117, 118
    There are no events to report as a “significant fine"". The threshold for a 'significant fine' is CHF 10 mio.
  • Customer health and safety
    PR1COMM Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. Fully reported HRC: Product safety and quality p305-307 (specifically: 'Nestlé Quality Management System')
    N: Child and family nutrition p77
    N: Assessing and renovating our products p67-71 (specifically: 'In numbers')
    PR2COMM Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. Fully reported We consider the most material part of this indicator to be product safety for the end consumer. There were 10 product recalls in 2013.
    HRC: Product safety and quality - Product recalls p307
    HRC: Product safety and quality - In numbers p309
    FP5 Percentage of production volume manufactured in sites certified by an independent third party according to internationally recognized food safety management system standards. Fully reported Over 94% of production volume
    HRC: Product safety and quality - Nestle Quality Management System p306
    FP6 Percentage of total sales volume of consumer products, by product category, that are lowered in saturated fat, trans fats, sodium and sugars. Partially reported N: Research and development - Reducing salt, sugars and saturated fats p68
    N: How we're meeting our commitments p59
    FP7 Percentage of total sales volume of consumer products, by product category sold, that contain increased fiber, vitamins, minerals, phytochemicals or functional food additives. Partially reported N: Micronutrient deficiencies p90-94 (specifically: 'In numbers)
    N: Nestlé 60/40+ programme p67
    N: Child and family nutrition p77
    N: Micronutrient deficiencies p90
    N: Fortified Popularly Positioned Products p91
    Product and service labelling
    PR3COMM Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. Fully reported N: Providing information to help consumers p85-89 (specifically: In numbers)
    E: Promoting sustainable consumption - Enhancing consumer understanding p253
    FP8 Policies and practices on communication to consumers about ingredients and nutritional information beyond legal requirements. Fully reported N: Providing information to help consumers p85-89
    PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. Fully reported HRC: Responsible marketing of breast-milk substitutes - Compliance p314, Good governance p314-318 (specifically: Internal corporate audits)
    HRC: IFBA commitment p311
    PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. Not reported
    Marketing communications
    PR6COMM Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. Fully reported HRC: Responsible advertising and marketing - Making voluntary commitments p311, 312
    HRC: Responsible marketing of breast-milk substitutes - Compliance p314, Good governance p315-318
    N: Research and development p64
    PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. Fully reported
    HRC: Responsible advertising and marketing - Making voluntary commitments p311, 312
    HRC: Responsible marketing of breast-milk substitutes - In numbers p321
    Customer privacy
    PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. Not reported
    Compliance
    PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. Fully reported CFS: Note 12: Provisions and contingencies p117, 118
  • Breeding and genetics
    FP9 Percentage and total of animals raised and/or processed, by species and breed type. Not reported
    Animal husbandry
    FP10 Policies and practices, by species and breed type, related to physical alterations and the use of anaesthetic. Not reported
    FP11 Percentage and total of animals raised and/or processed, by species and breed type, per housing type. Not reported
    FP12 Policies and practices on antibiotic, anti-inflammatory, hormone, and/or growth promotion treatments, by species and breed type. Not reported
    Transportation, handling and slaughter
    FP13 Total number of incidents of non-compliance with laws and regulations, and adherence with voluntary standards related to transportation, handling, and slaughter practices for live terrestrial and aquatic animals. Not reported

Key

Fully reported Fully reported

Partially reported Partially reported

Not reported Not reported

Abbreviations

CSV: Nestlé in society: Creating Shared Value
HCSV: How we implement Creating Shared Value
N: Nutrition
W: Water
RD: Rural development
RS: Responsible sourcing
ES: Environmental sustainability
HR&C: Human rights and compliance
OP: Our people
CEPI: Nestlé Consolidated Environmental Performance Indicators
CFS: Consolidated Financial Statements of the Nestlé Group
CGR: Corporate Governance Report 2012
NCBP: Nestlé Corporate Business Principles
CBC: Code of Business Conduct
AR: Annual Report 2012
COM: Nestlé Corporate website
C: Compliance