Our commitments

   
Our Commitments

We have published a number of robust commitments to support our long-term goal of Creating Shared Value. They cover nutrition, health and wellness, rural development and responsible sourcing, water, environmental sustainability, our people, human rights and compliance.

The commitments make it possible for stakeholders to hold us accountable, encouraging us to seek and achieve continuous improvement in our nutrition, water, rural development, sustainability and compliance performance.

  • Commitment How Progress Objective
    Build knowledge leadership in children’s nutrition through a deep understanding of their dietary intakes and lifestyle habits Implement large-scale dietary surveys to identify key nutrient gaps, understand dietary and lifestyle patterns of pregnant women, babies and children up to 12 years of age through the Feeding Infants and Toddlers Study and the Kids Nutrition and Health Study, as well as through the Nestlé Nutrition Institute, a professional scientific community of 210 000 members, 70% of whom are active in maternal and child nutrition. The Feeding Infants and Toddlers Study (FITS), for example, has been conducted twice in the USA and implemented in five other countries. FITS examines the specific intakes and eating patterns of children aged 0–4 in relation to recommendations from the authorities. The studies identified nutritional gaps and poor dietary patterns, including inadequate intake of key nutrients such as iron and vegetables. By 2016 – Launch large-scale research projects in at least 10 countries across the globe, including the USA, Mexico, China and France.
    Lead the industry in nutrition and health research through internal programmes and external collaborations with top institutions Launched in 2011, Nestlé Health Science is a wholly owned subsidiary of Nestlé. Its mission is to use the knowledge generated by the Nestlé Institute of Health Sciences to pioneer innovative nutritional solutions for people with chronic medical conditions. Nestlé Health Science focuses on six areas: ageing medical care, critical care/surgery, paediatric medical care, brain health, metabolic health, and gastrointestinal health. The NIHS received two EU-funded grants, a European Research Council award on biological-clock-regulated metabolism, and a second on developing human models of metabolic dysfunction. The collaboration between the NRC and the EpiGen Consortium (an international alliance of the world’s leading epigenetics researchers) was extended in 2013. The aim is to understand and substantiate optimal nutrition for mothers during pregnancy and for infants to promote metabolic health throughout life. By 2016 – To further develop and integrate the molecular nutrition capabilities and clinical strategies of the Nestlé Institute of Health Sciences (NIHS) and the Nestlé Clinical Development Unit to better define health globally for the prevention and management of disease using nutritional solutions. To refocus the Nestlé Research Center (NRC) on five key platforms: Healthy Ageing; Healthy Pleasure; First 1000 days and Healthy Kids; Sustainable Nutrition; and Food Safety and Integrity.
    Provide nutritionally sound products designed for children Nestlé Nutritional Profiling System/Nestlé Nutritional Foundation criteria Nestlé Children’s Healthy Growth Strategy At the end of 2013, 96% of our products met all of the Nestlé Nutritional Foundation criteria for children (2012: 89%), which are based on international public health recommendations, such as those of the World Health Organization and the Institute of Medicine. By 2014 – 100% of our children’s products will meet all Nestlé Nutritional Foundation criteria for children.
    Help reduce the risk of under-nutrition through micronutrient fortification Nestlé Micronutrient Fortification Policy (2000, updated 2011) Nestlé Biofortification Programme: sourcing conventionally‑bred staple food crops which are biofortified with essential vitamins and minerals in order to promote their planting and consumption by rural populations in developing countries. In 2013, we provided over 167 billion servings of nutritious and fortified foods and beverages such as products used to prepare family meals, dairy products, powdered beverages or cereals for children (2012: over 150 billion). In 2013, six biofortified products (rice, wheat, maize, sweet potato, cassava and millet) were in development in our R&D centres (2012: eight crops). By 2016 – We will reach 200 billion micronutrient fortified servings of foods and beverages annually worldwide, with a special focus on children and women of childbearing age.
    By 2015 – We will launch biofortified products in key markets as a complement to direct fortification.
    Reduce sodium (salt) in our products Nestlé Policy on Sodium (Salt) (2005, updated 2014) based on WHO recommendations In November 2013, we pledged to accelerate salt reduction across all of our savoury food products to support the WHO salt target. In 2012 our culinary and breakfast cereal recipes contained 14 043 tonnes less salt than in 2005, a 3.3% reduction of salt in culinary products (volumes) compared to 2011. In 2013, 96% of our children’s products met the Nestlé Nutritional Foundation sodium criteria (2012: 90%). By 2014 – 100% of children’s products meet the Nestlé Nutritional Foundation sodium criteria.
    By 2016 – We will further reduce salt content by 10% in products that do not meet the Nestlé Nutritional Foundation criteria.
    Reduce sugars in our products Nestlé Policy on Sugars (2007, updated 2014) based on WHO recommendations At the end of 2013, 96% of our children’s products met the Nestlé Nutritional Foundation sugars criteria (2012: 90%). By 2015 – Reduce the sugar content in any serving of children’s or teenagers’ breakfast cereal brands to 9 g or less per serving.
    By 2016 – We will further reduce sugar content by 10% in products that do not meet the Nestlé Nutritional Foundation criteria.
    Reduce saturated fats and remove trans fats originating from partially hydrogenated oils in our products Nestlé Policy on Saturated Fats (2009, updated 2014) based on WHO recommendations Nestlé Policy on Trans Fats (2003, updated 2014) based on WHO recommendations Since the establishment of the Nestlé Policy on saturated fat, saturated fat levels of numerous products – especially children’s products – have been significantly reduced. At the end of 2013, 96% of our children’s products met the Nestlé Nutritional Foundation saturated fats criteria (2012: 90%). With regard to trans fats, at the end of 2013, almost all our food and beverage products met our Nestlé Policy. In 2014, we are further strengthening our commitment to continuous improvement by updating this policy to remove all trans fats originating from partially hydrogenated oils from all of our foods and beverages. By 2014 – 100% of children’s products meet the Nestlé Nutritional Foundation saturated fats criteria.
    By 2016 – We will further reduce saturated fat content by 10% in products that do not meet the Nestlé Nutritional Foundation criteria and we will remove trans fats originating from partially hydrogenated oils (PHOs).
    Help increase consumption of whole grains and vegetables, including via healthier home cooking Nestlé adding whole grains to breakfast cereals. Nestlé promoting vegetable consumption via teaching home cooking and healthy meal structure. At the end of 2013, our Maggi Cooking Lesson Programme was taking place in 16 countries (2012: eight countries), teaching balanced home cooking and a healthy meal structure. To date, 68% of the Maggi product portfolio promotes home cooking and meals with vegetables. We have also introduced more whole grains than any other ingredient in at least 74% of servings of our children’s or teenagers’ breakfast cereals (2012: breakfast cereals with the Green Banner on-pack contained at least 8 g whole grain per serving). By 2015 – More whole grain than any other ingredient in any serving of children’s or teenagers’ breakfast cereals.
    By 2015Maggi Cooking Lesson Programme will be ongoing in 30 countries.
    By 2015 – 90% of Maggi product portfolio worldwide promoting home cooking and meals with vegetables.
    Deliver nutrition information and advice on all our labels Nestlé Standard on Nutritional Compass Labelling (2005, updated 2011)Nestlé Standard on Nutrition/Guideline Daily Amount (GDA) Labelling (2006, updated 2013) At the end of 2013, we were featuring GDA-based labels on 53.5% of our relevant products and started preparing for using children’s reference values where regulations allow. In 2013, we also developed guidelines to help marketing teams provide nutritional information to consumers through QR codes. These are implemented on more than 160 product lines across 13 brands in 36 countries. By 2016 – All our relevant food and beverage products worldwide will have Guideline Daily Amount (GDA)-based labels on front of pack.
    By 2016 – We will introduce GDA-based labelling, based on children’s reference values, to all products designed for children, where regulations allow.
    By 2016 – Provide further product information and nutrition advice on pack, via Quick Response (QR) codes for smartphones.
    Provide portion guidance Nestlé Portion Guidance initiative: making the right size and frequency of consumption as intuitive as possible (launched 2011). By the end of 2013, children’s and family products amounting to sales of CHF 12.6 billion already offered specific portion guidance. By 2015 – Provide portion guidance on all children’s and family products.
    Promote healthy diets and lifestyles/physical activity Nestlé Healthy Kids Programme (launched 2009): teaching schoolchildren about healthy diets and active lifestyles, in partnership with appropriate stakeholders, including the International Association of Athletics Federations. At the end of 2013, we were actively working with more than 280 partners to deliver our Healthy Kids Global Programme in 68 countries (2012: 64 countries). These efforts increase children’s basic knowledge of the importance of nutrition and exercise, and reached 6.9 million children in 2013 alone. By 2015 – Nestlé Healthy Kids Global Programme will be ongoing in 80 countries, with the activation of the International Association of Athletics Federations (IAAF) Kids Athletics programme.
    Promote healthy hydration as part of healthy lifestyles Gather medical evidence and raise awareness about the essential role of hydration for health, with a special focus on children (launched 2010). Water Education for Teachers (Project WET) In 2013, we completed additional research on children’s hydration status in Egypt and are preparing scientific publications on the results. We also launched new awareness-raising campaigns, for example in the USA and Turkey. By 2014 – Further implement our fact-based healthy hydration awareness programme for healthcare professionals, caregivers and parents worldwide.
    Implement nutrition education programmes to promote good nutrition practices Nestlé Nutrition Institute led programmes and services for healthcare professionals focused on the first 1000 days of life, from conception to the second birthday. Nestlé provides employees with Nutrition Quotient training. We offer nutrition education for healthcare professionals through the Nestlé Nutrition Institute (NNI), an independent not-for-profit organisation, which is the world’s largest private publisher of nutritional information. It is active in nearly 200 countries and more than 210 000 healthcare professionals are registered members of its educational website. Maintain continuous nutrition education and intervention programmes for healthcare professionals addressing under- and over-nutrition problems.

    Notes:

    For all objectives, we aim to fulfil our commitment by 31 December of the year stated.

    Children’s products are defined as products for which 50% or more consumers are below 12 years of age, or are designed for or perceived as being designed for this age group.

    The Nestlé Nutritional Foundation criteria are based on nutrition science and public health dietary recommendations, such as those of the World Health Organization and other global or local authorities. Our products are evaluated against these criteria, using the Nestlé Nutritional Profiling System, which determines their nutritional value and whether they achieve the Nestlé Nutritional Foundation.

    The WHO salt target is no more than 5 g of salt per person, per day, by 2025.

    Teenagers’ products are defined as products for which 50% or more consumers are below 18 years of age and within this, more teens than children.

    Relevant food and beverage products are defined as those with significant everyday usage, by humans (not pets), that deliver calories and have sufficient pack surface to feature a GDA label.

    Family products are defined as products for which more than 20% but less than 50% of consumers are below 18 years of age.

  • Commitment How Progress Objective
    Roll out the Rural Development Framework Development of framework covering farmers, farm workers and communities Our Rural Development Framework was published in December 2012 and has been rolled out in three priority locations to date – Côte d’Ivoire, China and Vietnam. It is helping us to align business activities with local priorities for community engagement, impact assessments and rural development programmes. By 2015 – Put baseline assessments in place in 21 countries of key importance to our business that show pronounced social need.
    Roll out the Nestlé Cocoa Plan By enabling farmers to run profitable farms, eliminating child labour while developing a sustainable supply chain for Nestlé cocoa. In 2013, we purchased 62 299 tonnes through the Nestlé Cocoa Plan, rolled out child labour monitoring and remediation at 8 co-ops, built or refurbished 13 schools and trained 33 885 cocoa farmers (2012: 46 000 tonnes, 2 co-ops, 13 schools, 27 000 farmers). By 2014 – Source
    80 000 tonnes of cocoa through the Nestlé Cocoa Plan; roll out child labour monitoring and remediation to a further 12 co-ops; build 10 schools; train 25 000 cocoa farmers; distribute at least 1 million plants to farmers.
    By 2015 – Source 100 000 tonnes of cocoa through the Nestlé Cocoa Plan and complete our school-building programme to build 40 schools in four years.
    By 2016 – Source 120 000 tonnes of cocoa through the Nestlé Cocoa Plan.
    Roll out the Nescafé Plan Focus on sustainable consumption, production and manufacturing. Membership of Common Code for Coffee Community (4C) Partnership with Rainforest Alliance In 2013, we launched the Nescafé Plan in Central America (reaching a total of 13 countries), sourced 148 198 tonnes of coffee from 176 040 Farmer Connect farmers, and distributed over 21.4 million coffee plantlets (2012: 133 792 tonnes, 136 227 farmers, 12.46 million plantlets). By 2015 – Source 180 000 tonnes of coffee from Farmer Connect, which is 100% in line with 4C’s baseline sustainability standard.
    By 2020 – Source
    90 000 tonnes of coffee that is compliant with the Sustainable Agriculture Network principles, and distribute 220 million coffee plantlets.
    Implement responsible sourcing Nestlé Supplier Code Nestlé Responsible Sourcing and Traceability Programme
    Partnerships with third parties
    We have completed 2507 responsible sourcing audits with 70% full compliance of first tier suppliers (2012: 2261 audits) and currently, 17% of the volumes of our 12 key commodities are traceable. By September 2013, 100% of our palm oil was Roundtable on Sustainable Palm Oil certified (this includes RSPO segregated and GreenPalm Certificates). By 2015 – Complete 10 000 responsible sourcing audits, with 70% full compliance achieved.
    By 2015 – 40% of the volumes of 12 key commodities to be traceable (palm oil, soya, sugar, paper, coffee, cocoa, dairy, seafood, shea, vanilla, hazelnut, and meat, poultry and eggs).

    Notes:

    The Rural Development Framework was created to bring all our rural development activities together, the Framework – supported by our Rural Development Commitment – is composed of four pillars: successful farmers; productive and respected workers; prospering communities; and alignment, collaboration and advocacy.

    Farmer Connect is our programme for direct sourcing from farmers, through which we commit to the local sourcing of raw materials, offering technical assistance and ensuring co-operation to meet the highest sourcing standards.

    4C is the Common Code for the Coffee Community (4C) Association is a multi-stakeholder group with members across trade and industry, producers, civil society and companies active in the coffee supply chain.

  • Commitment How Progress Objective
    Work to achieve water efficiency across our operations The Nestlé Commitment on Water Stewardship In 2013, we reduced direct water withdrawals in every product category, achieving an overall reduction per tonne of product of 33% since 2005. We have carried out nine water resource reviews at new facilities, bringing the global number of factories reviewed to 126. Recently, we have identified and prioritised a selection of manufacturing facilities for further improvement (based on water-related physical risks and impacts) and a set of key areas where catchment-level stewardship initiatives will take place. By 2015 – Reduce direct water withdrawals per tonne of product in every product category to achieve an overall reduction of 40% since 2005.
    By 2015 – Establish and implement detailed guidelines on human rights to water and sanitation due diligence.
    By 2016 – Define water stewardship initiatives and start implementation in five high-priority locations.
    By 2016 – Implement water savings projects in 100% of high-priority manufacturing facilities.
    By 2016 – Carry out 45 new water resources reviews in selected manufacturing facilities, and all greenfield sites.
    Advocate for effective water policies and stewardship The Nestlé Commitment on Water Stewardship We have published the Nestlé Commitment on Water Stewardship, which sets out our position and strategy. We continue to maintain a strong presence at high-profile initiatives on water policy and challenges, seeking new shared solutions and promoting collective action on water efficiency. By 2014 – Extending the 2030 Water Resources Group through Public-Private Partnership to other countries.
    By 2014 – Contribute to the publication of CEO Water Mandate Public Disclosure Guidelines and Guide on good practices for business on the Human Right to Water and Sanitation.
    By 2014 – Contribute to the completion of the ISO 14046: Water Footprint – Principles, Requirements and Guidelines.
    By 2014 – Initiate the roll-out for wide adoption of the World Business Council for Sustainable Development (WBCSD) Water, Sanitation and Hygiene self-assessment tool in all our manufacturing facilities.
    By 2014 – Use the principles of the Alliance for Water Stewardship’s International Water Stewardship Standard as a self-assessment guide at selected high-priority locations.
    Treat the water we discharge effectively The Nestlé Commitment on Water Stewardship Nestlé Environmental Requirements We have further strengthened our requirements for water quality and effluent discharge. We reduced water discharges per tonne of product by 48.5% since 2005. By 2016 – Implement new Nestlé Environmental Requirements for water quality and effluent discharge in all factories.
    Engage with suppliers, especially those in agriculture The Nestlé Commitment on Water Stewardship Nestlé works directly with around 686 000 farmers, many of whom benefitted from assistance ranging from technologies that make agricultural processes less water intensive, to drought-resistant plantlets. Through our global Sustainable Agriculture Initiative at Nestlé (SAIN), 10 water cases were implemented in 2013. By 2015 – Define and start to implement action plans to save water in our upstream supply chain for coffee, sugar, rice and cereals, in high-priority locations.
    Raise awareness of water access and conservation The Nestlé Commitment on Water Stewardship
    The World Business Council for Sustainable Development Pledge for access to safe water, sanitation and hygiene at the workplace (WASH Pledge)
    Currently, over 300 000 beneficiaries are reached by water, sanitation and hygiene projects around our manufacturing facilities. In 2013, Nestlé became one of the first signatories of WBCSD’s pledge that commits businesses to upholding the human right to water and sanitation within their operations. Project WET, a global water education programme sponsored by Nestlé, has reached out to hundreds of thousands of beneficiaries in 66 countries. By 2015 – Every Nestlé employee has access to safe water, sanitation and hygiene at the workplace of an appropriate standard.
    By 2016
    350 000 beneficiaries in local communities have access to water, sanitation or hygiene projects around our manufacturing facilities and in Farmer Connect areas.
  • Commitment How Progress Objective
    Improve resource efficiency The Nestlé Policy on Environmental Sustainability
    Nestlé Environmental Management System
    In 2013, 61 Nestlé factories (12%)achieved zero waste for disposal (2012: 39 factories, 8%). This means we achieved the objective we set ourselves in 2012 two years early. We have also reduced overall energy consumption, per tonne of product, by 23% since 2005 (2012: 21%). By 2015 – We will achieve zero waste for disposal in 10% of our factories.
    By 2015 – We will reduce energy consumption per tonne of product in every product category to achieve an overall reduction of 25% since 2005.
    Improve the environmental performance of our packaging The Nestlé Policy on Environmental Sustainability
    Nestlé Environmental Management System Packaging Impact Quick Evaluation Tool (PIQET)
    In 2013, 66 594 tonnes of packaging material were saved, which is equivalent to CHF 158.5 million (2012: 47 125 tonnes). We also evaluated 5200 projects and more than 15 500 scenarios (2012: 4000 projects and 13 000 scenarios). We will expand the scope of our packaging ecodesign by moving from PIQET, a tool that optimises the environmental performance of our packaging, to a broader, more holistic approach that covers the entire value chain, called Ecodesign for Sustainable Product Development and Introduction (EcodEX).
    Assess and optimise the environmental impact of our products The Nestlé Policy on Environmental Sustainability Sustainability by Design Programme Sustainability by Design Network New ecodesign tool EcodEX covering the entire value chain
    Life Cycle Assessment (LCA)
    In 2013, sustainability hotspots were identified and addressed for 12 product categories (2012: eight categories), while the EcodEX ecodesign tool has been rolled out to all Product Technology Centres (2012: four locations). All new products undergo an environmental sustainability assessment. By 2014 – Identify and address the sustainability hotspots for 12 product categories.
    By 2014 – Extend the EcodEX ecodesign tool to all research and development locations.
    Provide climate change leadership The Nestlé Policy on Environmental Sustainability Nestlé Commitment on Climate Change We have reduced direct GHG emissions per tonne of product by 35.4% since 2005, resulting in an absolute reduction of 7.4% (2012: direct GHG emissions declined 14% between 2005 and 2012, while production increased by 31%). This means we achieved the objective we set ourselves in 2012 two years early.We have phased out 93% of our industrial refrigerants with high global warming and ozone-depleting potential (2012: 92%), and 18 000 of our new ice cream chest freezers are using natural refrigerants. By 2014 – We will expand the use of natural refrigerants in our industrial refrigeration systems.
    By 2014 – All of our new ice cream chest freezers in Europe will use natural refrigerants.
    By 2015 – We will reduce direct greenhouse gas (GHG) emissions per tonne of product by 35% since 2005, resulting in an absolute reduction of GHG emissions.
    Preserve natural capital, including forests The Nestlé Policy on Environmental Sustainability Sustainability by Design Programme Sustainability by Design Network New ecodesign tool EcodEX covering the entire value chain Life Cycle Assessment (LCA) 17% of the volume of our key commodities are responsibly sourced, in accordance with our guideline requirements. By 2015 – 30% of the volume of our 12 key commodities volumes have been assessed against our Responsible Sourcing Guideline requirements and are compliant, or improvement plans are ongoing.
    By 2015 – Improvement programmes are taking place for all factories adjacent to Important Water Areas.
    Provide meaningful and accurate environmental information and dialogue The Nestlé Policy on Environmental Sustainability We leverage relevant contact points (such as digital, packaging and point-of-sale) to inform consumers of environmental improvements and challenges and, in 2013, fact-based environmental information was accessible to consumers in 109 countries. By 2016 – Fact-based environmental information will be accessible to consumers in all countries.

    Notes:

    Important Water Aras are water-related areas of a catchment that are legally protected or under a conservation agreement which, if impaired or lost, could adversely impact the environmental, social, cultural or economic benefits derived from the catchment in a significant or disproportionate manner.

  • Commitment How Progress Objective
    Assess and address human rights impacts in our operations and supply chain Nestlé Corporate Business Principles
    UN Global Compact Principles Partnership with the Danish Institute of Human Rights
    In 2013, we trained a further 6650 employees on human rights, in nine FTSE4Good countries of concern. Since the launch of our online human rights training tool in 2011, 37 768 employees have been trained across 64 countries. We are the first multinational company to issue a public report on Human Rights Impact Assessment. By 2015 – All FTSE4Good countries of concern where we have significant involvement are covered and employees trained.
    By 2015 – Include human rights across all 12 commodities covered by the Nestlé Responsible Sourcing Guideline.
    Eliminate child labour in key commodities (cocoa, hazelnuts, vanilla) Membership of Fair Labor Association Working with the Fair Labor Association (FLA), we are implementing action plans that focus on commodities and countries where there is a higher risk of child labour. Our cocoa and hazelnut plans are being implemented in two countries. By 2015 – Completed action plans for cocoa, hazelnuts and vanilla, with 60 000 farmers trained on child work/labour practices; 60 schools built or renovated; and 80% of co-ops covered by a child labour monitoring and remediation system (100% by 2016).
    Market breast-milk substitutes responsibly Compliance with National Codes and WHO Code as implemented by national governments. Independent third parties to verify and validate our policies and practices. We are included in the FTSE4Good Index Series – the only global responsible investment index with clear criteria on the marketing of breast-milk substitutes (BMS). In 2013, our practices were audited in 31 countries by internal auditors and in three countries by Bureau Veritas. In light of the recommendations, we have enhanced our transparency and good governance mechanisms and strengthened our compliance systems. As part of our ongoing efforts to promote breastfeeding, report publicly on our progress regarding the responsible marketing of breast-milk substitutes.
    By 2014 – Ensure our newly acquired Wyeth Nutrition Infant Formula business meets the FTSE4Good Index criteria.
    Ensure that all Nestlé units have the necessary systems in place to deliver the same level of basic safety and health protection for all employees Certify safety and health management systems to OHSAS 18001 standard for all Nestlé units. To include factories, R&D centres, distribution, sales and offices. In 2013, the safety and health management systems at 442 factories, 130 distribution centres and 25 R&D centres were certified to OHSAS 18001 (2012: 418 factories, 130 distribution centres and 24 R&D centres). By 2016 – Certify the safety and health management systems for all office-based and sales staff.
    Enhance gender balance Nestlé Management and Leadership Principles and Nestlé Business Principles We have signed up to the UN Women’s Empowerment Principles and are ensuring men and women at management level progress at the same rate. In 2013, 31% of our managers were women (2012: 29%), 19% of whom were in senior leadership roles. By 2018 – Be a gender balanced company by creating the enabling conditions in our work environment to achieve annual increases in the percentage of women managers and senior leaders (market management members and key roles at the Centre).
    Offer 20 000 job opportunities for young people below 30 years of age at Nestlé in Europe Enhance direct recruitment. Strengthen apprenticeship and traineeship in all European markets. We have announced a three-year Europe-wide plan to help at least
    20 000 people under the age of 30 find employment. We are also encouraging our European suppliers to offer jobs, apprenticeships or traineeships to young people.
    By 2016 – Nestlé will hire 10 000 young people and 10 000 trainees or apprentices below 30 years of age in Europe.
    Provide training and education for our employees on CSV, Nutrition Quotient (NQ) and environmental sustainability The Nestlé Policy on Environmental Sustainability CSV integral to global training and development programmes NQ (Nutrition Quotient) training programme In 2013, environmental awareness training and education sessions for our employees were held in 79 countries (2012: 52 countries). More than 245 650 employees around the world have completed NQ training since the programme was launched in 2007 and, in 2013, 108 083 people received refresher training. By 2014 – Creating Shared Value will be embedded in all courses at our international training centre in Switzerland (reaching approximately 3000 current and future leaders annually), e-learning designed and made available to all employees, and a new leadership course piloted.
    By 2015 – For Nutrition Quotient (NQ) training, our company-wide commitment is to have all Nestlé employees trained at least once on the NQ Foundation Module by the end of 2015, including an e-learning module.
    By 2016 – Strengthen our ability to meet our commitments through environmental awareness sessions for our employees. Environmental awareness training will be run in all countries by 2016.