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What should I do if I hear about a product recall?

If you are looking for information about a product recall, we suggest you get in touch with consumer services in the country where you live. All details can be found in our section Nestlé Worldwide.

How did Nestlé decide to conduct a voluntary precautionary recall of some of its infant formula products?

Currently, no countries, regions or organizations have developed or published any tolerance standard of cereulide for infant formula products. We tested and analyzed ARA oils and their associated oil mix in accordance with the testing method specified in ISO 18465. Based on the test data, we assessed the potential presence of cereulide in finished products and its theoretical concentration, so as to determine whether a voluntary precautionary recall is necessary.

A voluntary precautionary recall does not in itself mean that the relevant product batches pose a health risk to consumers. This recall is a stringent precautionary measure. To date, we have not received any confirmed medical reports of illnesses associated with our products.

What’s the progress of the global recall on some infant formula products?

Since the beginning of January 2026, Nestlé has announced the launch of a voluntary precautionary recall in more than 50 countries and regions worldwide, which is being carried out in an orderly manner as planned. To date, the recall work within distribution channels has been completed in the vast majority of the countries and regions. Since the recall was announced, Nestlé has consistently maintained full and transparent communication with its customers, actively advanced the product recall work, and provided full support to parents and families to strengthen consumers' confidence in our actions. Following the global announcement of the voluntary precautionary recall, we have conducted random sampling tests on the recalled samples, and cereulide has not been detected in the vast majority of the samples.

Next, we will strengthen quality control throughout the entire process and continue to provide parents and families with safe and trustworthy products. We are fully confident in the health and safety of our products.


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