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At Nestlé, we live our company purpose with our values rooted in respect. The Nestlé Corporate Business Principles reflect our commitment to a strong ethical culture as a non-negotiable foundation of how we do business. Therefore, it is crucial for our company to have a robust reporting system that enables us to listen to anyone along our value chain about any non-compliance concern.

This is where Speak Up, our dedicated reporting channel, comes into play.

 

Speak up in action

We encourage our employees to Speak Up if they notice any incidents of harassment, discrimination, abuse of power, bullying, fraud, corruption or conflict of interest. This includes any behaviors that go against our Corporate Business Principles (pdf, 4Mb) or Code of Business Conduct (pdf, 2Mb)

We do whatever we can to ensure our company is managed in line with our ethical commitments. You can help us by reporting any non-compliance issues through our Speak Up system. This is independently operated by a third party and offers you anonymity if you wish.

At a glance

2,475
non-compliance concerns reports received in 2021

580
cases substantiated

133
employees left the company

Nestlé’s Speak Up system empowers all staff and external stakeholders. It gives every person the chance to report potential non-compliance with our values, corporate business principles or the Nestlé code of conduct. Whether you’re directly confronted with a non-compliant situation, or are witness to it, please do Speak Up. Thank you for your trust.

Leanne Geale
Leanne Geale Executive Vice President, General Counsel, Corporate Governance and Compliance

 

How to report a compliance concern

Here you’ll find all the information you need to Speak Up about non-compliance, 24/7, 365 days a year.

  1. Submit your report via a webform or call a toll-free number to leave a message. Start your report here
  2. Include a detailed description of your concern (who, what, when, how) and add supporting evidence, e.g., copies of documents or names of witnesses, that can corroborate your report. Please note that general assertions can’t be investigated.
  3. Once you’ve submitted your report, you’ll receive an individual case number. You’ll need this number each time you access the system.
  4. We take all non-compliance concerns seriously and will carry out the appropriate action on each report. We’ll keep you informed on our progress accordingly.
  5. You can track progress by going back into the website using your case number.

 

What happens after you submit a report

Once you’ve submitted your report, it’ll go through a few stages. Here’s what will happen next.

We’ll acknowledge receipt of your message within five working days. If your initial report doesn’t include enough actionable information / evidence, you’ll be asked to provide more information / evidence

Each report is reviewed carefully. We’ll open a case if your report includes minimum actionable information and evidence. The investigation will be led by our Market Compliance Officer in the region / country where the incident is said to have taken place.

Reports that contain allegations in one of these 11 sensitive categories will be escalated to the Group Chief Compliance officer and the relevant Zone Head of Legal and Compliance.

  1. Abuse of power and/or Bullying
  2. Antitrust and fair dealing
  3. Bribery and corruption
  4. Confidential information, Privacy policy
  5. Discrimination, harassment and violence
  6. Executive Board Members / Senior managers in Switzerland
  7. Fraud
  8. Human rights
  9. Management Committee Members related
  10. Non-compliance against WHO Code
  11. Sexual harassment

To ensure the investigation is confidential, we’ll only involve people who need to be involved. Our Compliance Officers may conduct confidential interviews with employees, contractors or anybody they feel is relevant to the investigation.

As a general practice, it takes around 90 days for an investigation to be concluded. However, we may need more time for complex matters.

After reviewing all the findings of the investigation, we’ll decide if any further action needs to be taken. We’ll keep you informed of progress and will send you a final reply outlining the outcome of the investigation.

Nestlé prohibits any retaliation against an employee, individual or entity who has made a report. We’ll also protect the rights of any implicated person.