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Data protection and privacy

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Digital data has enormous value and can bring huge benefits to individuals, societies and to companies like Nestlé. 

But if data is not handled sensitively, ethically and with care, it can lead to profound disruption and interference in people’s lives. In our increasingly digital world, companies of a scale like our own have a responsibility toward data protection (preventing unauthorized access to the data we hold) and data privacy (safeguarding and using it properly).

Our approach to data security is tied to our respect for the fundamental right to privacy, enshrined in the United Nations’ Universal Declaration of Human Rights.

Recognizing privacy as a fundamental human right

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A proactive approach to privacy

All Nestlé Group companies comply with our Privacy Program. This comprises a set of internationally recognized privacy principles and is designed to evolve and adapt to an ever-changing regulatory background. It is overseen by more than 60 data protection champions worldwide who advocate for better data privacy and security. It is their job to ensure the program keeps pace with the fast-moving nature of technology and developments in data protection, artificial intelligence, data ethics and e-commerce.

Data privacy is embedded in our business principles

We value and protect the personal data of everyone who interacts with our company. We want to be transparent about the types of data we collect and the purposes for which we process it. Our priority is that you enjoy your interaction with Nestlé, and we encourage anyone who has concerns about data security or privacy to contact us. You can also learn more about our approach to privacy.
 

Data privacy and security is key among Nestlé’s business principles.

Data ethics at Nestlé

The Nestlé Data Ethics Framework complements the Nestlé Corporate Business Principle 'Business Integrity', which includes privacy and ethical data management.

Our Data Ethics Framework sets out clear principles for how data should be used at Nestlé. It helps us maximize the value of data while setting high standards for transparency and accountability when using data and building or buying new data technology.

Nestlé data ethics principles are:

  • Environmental and social well-being – we are committed to the respect of the fundamental rights, namely privacy and human dignity beyond the data. We recognize that (i) as set forth in international legal principles and to the extent permitted under local laws individuals own their own data and (ii) our use of data should minimize negative impacts on individuals and society as a whole.
  • Transparency – we are clear about what data is being used and for which purposes, and we have to be able to explain this.
  • Diversity, non-discrimination and fairness – we need to understand the limitations of data and be aware of possibilities for bias and discrimination.
  • Privacy and security – we need to foster trust in data practices, do the right thing with data and not just what is legally permitted. We also need to ensure that the data is kept secure and resilient to attacks.
  • Accountability – we need to be accountable for our actions and be able to stand by our actions.
  • Technical robustness – we are committed to the protection of the data, including quality, integrity and access to data.
Creating Shared Value and Sustainability Report