For Nestlé to be successful over time, we must earn the trust of our employees, consumers, customers, suppliers, shareholders and wider society.
This depends on us acting with integrity at all times and upholding our commitments.
Our ethical culture is reinforced by training and third-party monitoring
Our strategic approach to compliance
Integrity and fairness are part of everything that we do, enabled by robust governance, monitoring and risk management. We take a coordinated, holistic and risk-based approach. We focus on four strategic areas, laid out below, while constantly looking for opportunities to improve and automate our systems and processes within these areas.
The right to Speak Up
We provide Nestlé employees and all other external stakeholders with a dedicated communication channel, Speak Up, for reporting non-compliance concerns. This single global internal and exporting channel is independently operated by a third party to ensure anonymity when requested.
Every allegation is professionally and confidentially handled. Of the 2 475 messages received in 2021, 580 were substantiated. As a consequence of substantiated cases, 133 employees had to leave the company and six service providers’ contracts were terminated.
Integrity is embedded in our business practices
We conduct business in an ethical and principle-based manner, even in the absence of applicable regulatory requirements. Our commitments to integrity, fairness and authenticity are enshrined in our company’s purpose and values, our Corporate Business Principles and our Code of Business Conduct.
Taking a stand with our Corporate Business Principles
The Nestlé Corporate Business Principles (English - pdf, 4Mb) are mandatory for all Nestlé employees and are integrated into our business planning, activities, operations, performance reviews and auditing.
Where our own principles and policies differ from local legislation the higher standard applies. Our Compliance Program supports the continuous development and implementation of the Nestlé Corporate Business Principles based on ethics, integrity and a ‘doing the right thing for the right reason’ mindset.
A strong Code of Business Conduct
The Nestlé Code of Business Conduct specifies certain non-negotiable minimum standards in key areas of employee behavior, including integrity, compliance with laws, conflicts of interests, antitrust and fair dealing, bribery, corruption (UNGC Principle 10), discrimination and harassment, and accurate reporting and accounting.