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Our response to COVID-19

The global pandemic has had and will continue to have a devasting impact around the world. That's why we remain focused on continuing to use our size and scale, as well as our compassion and commitment to social responsibility, to support and help communities worldwide.

From our supply chain, to our factories, and right through to your homes, we are working around the clock to ensure that we continue to meet the nutritional needs of your families and pets during this difficult time.

On the ground we are mobilizing substantial local relief efforts in the communities where we operate.

COVID-19 video

People are at the heart of our business. Therefore, the health and safety of our employees, business partners and the communities where we operate is extremely important for us. We are working very hard to keep them healthy, safe and supported.

For the last 154 years, our consumers, employees, business partners and communities have relied on us during the most challenging times. And today, we're right there with you in fighting this significant global challenge with flexibility, resilience, courage, and a caring heart.

Since March 2020, we have provided support with CHF 90 million in financial and in-kind donations in more than 50 countries. Our initial response to the pandemic focused on helping caregivers and strengthening healthcare systems through a partnership with the International Federation of Red Cross and Red Crescent Societies (IFRC). Later in 2020, we focused on responding to hunger and poverty, including a partnership with the European Federation of Food Banks. And since April 2021, we are supporting the broad and equitable delivery of COVID-19 vaccines.

The COVID-19 pandemic has cost too many lives and livelihoods. The speedy development of vaccines has given us hope, but the job isn't done until there is access everywhere in the world.

Mark Schneider
Mark Schneider Chief Executive Officer, Nestlé S.A.


Our actions include:


Keeping our employees healthy, safe and supported

  • In addition to our normal strict hygiene standards, putting in place additional safety measures in our factories, offices and distribution centers.
  • Encouraging office-based employees to work from home whenever possible.
  • Asking our employees worldwide not to travel internationally for business purposes.
  • Offering generous sick leave arrangements for those who contract the virus.
  • Providing cash loans or advances for those in financial distress.
  • Paying all hourly and salaried staff affected by temporary stoppages in full for a minimum of twelve weeks*.
  • For employees in factories and distribution centers, offering free meals and transport for staff to help reduce the risk they fall ill.
  • Providing parents with the flexibility to manage their family responsibilities and their role.
* Nestlé’s market organizations decide on the exact timing of the twelve week period per to local conditions.
employee at work


Helping with local relief efforts

  • Providing support to medical institutions, food banks, food-delivery organizations and relief organizations in the frontline of the fight against this pandemic.
  • Working closely with physicians to develop a new tailored COVID-19 medical nutrition treatment protocol.
  • Joining the drive to speed up vaccination against COVID-19 and ensure broad, equitable distribution of vaccines to developing countries.
  • Donating to food banks and food delivery organizations to support people in need.
  • Providing prompt and pragmatic support to our business partners.
  • Extending payment terms, suspending rental fees for coffee machines and offering free products to our customers in the out-of-home and food service sector, as part of our 'Always open for you' initiative.
woman helping


Joining forces with the International Federation of the Red Cross and Red Crescent Societies (IFRC)

  • Donating food, medical nutrition products and bottled water to bring relief to those most affected by the pandemic.
  • Deploying available logistics capacities from our out-of-home business to support the needs of the IFRC in various countries.
  • Donating CHF 10 million for immediate deployment in countries where it is most needed.
  • Matching 1:1 any donations to the Red Cross and Red Crescent National Societies or Federation made by our employees.


Some of our ongoing efforts around the world include:

In extraordinary times, extraordinary people stand up, extraordinary things happen. Throughout this crisis I have been inspired by the commitment, the generosity and support our employees have shown across the company.

Paul Bulcke
Paul Bulcke Chairman, Nestlé S.A.