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Our culture of business ethics and integrity

  • Our commitment
    Enhance a culture of integrity across the organization
    Coffee break outside

Why it matters

A strong culture of business ethics and integrity is an enabler for our business and operations, enhancing and strengthening a mindset of ‘doing the right thing for the right reason’. Through this, we continuously foster creating shared value for our business and activities, as well as for our consumers, shareholders and communities.


What we are doing

In 2019, we made our corporate toolkit on compliance available to all managers globally. We also performed 198 audits through our compliance audit program, CARE. Read more about it in our 2019 progress report.

By 2019

Markets reinforcing compliance as a leadership responsibility based on a corporate toolkit for training managers on business integrity

By 2020

A proactive review is conducted for our compliance activities and policies in light of our evolving product portfolio

Training employees through our compliance program

All employees complete Code of Business Conduct training as part of the induction process. This training covers 10 key topics, including fraud, conflict of interest, and all forms of harassment (physical, psychological and sexual). It is updated periodically, and refresher training is rolled out to all employees every three or four years. The training is available in multiple languages through both online and offline platforms.

The Code of Business Conduct is just one module within the Compliance Training Program. In 2019, the program also included two other modules. The first was available to all employees and was developed with Human Resources to cover sexual harassment prevention. The second module, ‘Compliance is a Leadership Responsibility’, was available to all managerial positions.

CARE audits in 2019

CARE is our compliance audit program, covering topics including conditions of work and employment, business integrity, safety and health, environmental sustainability, security, and local communities. The CARE audit program was developed with the input of the Danish Institute for Human Rights (DIHR), which provided guidance related to best practice on human rights.

In 2019, 198 CARE audits covering 362 locations were carried out, which allowed us to identify the improvement opportunities shown in the following reporting table.

Type of gap Conditions of work and employment Business integrity Safety and health Environmental sustainability Security Local communities
Observation 75 23 18 6 16 6
Minor 64 25 6 3 25 2
Major 18 1 2 1 2 0
Critical 0 0 0 0 0 0
Total 157 49 26 10 43 8
  • Minor – a control failure.
  • Major – a compliance failure.
  • Critical – an issue against human rights. These require immediate notification to the Nestlé Group Compliance Team.

Download our Creating Shared Value Progress Report

See performance and reporting
Creating Shared Value Progress Report