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Our culture of integrity

Our culture is who we are as a company, and integrity is at the heart of that culture.

Our commitment

Enhance a culture of integrity across the organization

Why it matters

We want to promote the highest standards across our business. That requires a culture of integrity and respect, not just in our company but throughout our supply chain, so that all our employees and everyone we work with live our culture and values.

Our approach

To ensure that we always strive for the highest standards, we continually make improvements and use independent assessments to ensure we’re on track.

What we are doing

We reinforced key messages across our business about compliance and our grievance mechanisms.

By 2018

Markets launching a compliance communication plan further reinforcing tone at the top and speaking up. CARE audit enhanced on human rights and schedules defined for Nestlé sites with the new protocol.

Our result: 100% of our markets deployed communication plans and practices further reinforcing tone at the top and speaking up in 2018.

By 2019

Markets reinforcing compliance as a leadership responsibility based on corporate toolkit for training managers on business integrity.

Our result: Corporate toolkit will be developed and launched in 2019.

By 2020

A proactive review is conducted for our compliance activities and policies in light of our evolving product portfolio.

Our result: We reviewed the CARE program in 2018 to incorporate current best practices on human rights, and conducted training, implemented audit findings and reduced the number of gaps.

What the independent audits have told us

CARE, our compliance audit program, measures compliance with key principles through independent assessments. Working with the Danish Institute of Human Rights (DIHR), we reviewed the CARE program in 2018 to incorporate current best practices on human rights, and conducted training, implemented audit findings and reduced the number of gaps.

Total of gaps: 414 Human rights and labor practices Safety and health Environmental sustainability Business integrity Security Local communities
Observation 78 5 16 35 15 3
Minor 51 5 88 32 27 8
Major 17 24 9 0 1 0
Critical 0 0 0 0 0 0
Total 146 34 113 67 43 11
  • Minor – an isolated and non-repetitive finding or minor issue.
  • Major – a systematic finding or major issue or infringement against local legislation.
  • Critical – an exceptional issue, which requires immediate notification to the Nestlé Group Compliance Committee.

CARE audits and our partners

For the 2018 CARE cycle, we enhanced the human rights focus, with support from the DIHR. Instead of a specific human rights pillar, we now have human rights embedded throughout the whole document, with questions relating to conditions of work and employment, business integrity, safety and health, security, environment, sustainability and relations with the communities where we operate.

The current CARE program is fully compliant with the Sedex Members Ethical Trade Audit SMETA 6 – one of the most widely used ethical audit formats in the world. Our program has been recognized by many of our partners, who are using the results from our CARE audits to align their businesses with us.


Find out more

CSV - Linkbox - Global Youth Initiative
CSV - Linkbox - Global Youth Initiative

Global Youth Initiative

We’re supporting youth around the world to get educated and trained.

CSV - Linkbox - Improving livelihoods in communities
CSV - Linkbox - Improving livelihoods in communities

How we're improving livelihoods

Our 2030 ambition is to improve 30 million livelihoods in the communities where we operate.

CSV - Linkbox - Contributing to the global goals
CSV - Linkbox - Contributing to the global goals

Contributing to the global goals

The UN SDGs are an essential part of our long-term sustainability strategy.

CSV - Linkbox - Human rights
CSV - Linkbox - Human rights

Respecting and promoting human rights

We aim to be exemplary in respecting human rights and labor practices throughout our business.

CSV - Linkbox - Promoting fair employment and diversity
CSV - Linkbox - Promoting fair employment and diversity

Promoting decent employment and diversity

Diversity strengthens our company, provides opportunities and makes Nestlé an employer of choice.


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